Terms of Service
These terms apply when you book or receive a mobile detailing service from Fennyk Auto Spa ("Fennyk," "we," "us"), based in Orlando, Florida. By booking a service, you agree to them.
Our service
Fennyk provides mobile auto detailing at your location — home, office, or condo — in Orlando and surrounding areas. Our van is fully self-contained with its own water and power; we need only a safe, legal place for your vehicle to sit while we work.
Booking & deposit
- A booking is a request for a specific date and time. A small deposit secures your slot and is applied in full to your total — it is never an extra fee.
- The remaining balance is due when the work is done. We never ask for full payment upfront, and we don't accept checks.
- Deposits and payments are processed securely by Stripe, with a receipt for every transaction.
- Need to move your appointment? Reschedule with at least 24 hours' notice and your deposit carries over to the new date, in full. If we have to cancel or can't make it to you, your deposit is refunded in full.
- If nobody and no vehicle is available when we arrive (we wait 15 minutes and try to reach you), or a booking is cancelled with less than 24 hours' notice, the deposit may be kept to cover the reserved time.
Weather
Florida rain is part of the job. Heavy weather that prevents quality work means a free reschedule — your deposit carries over, always. A garage or covered spot usually lets us run anyway, and interior-focused work can proceed in almost any weather. Ceramic coating appointments need a stretch of stable dry conditions, so those dates may shift with notice.
Pricing
- Detailing packages are priced by vehicle size, published on our site before you book. The final price is confirmed at your vehicle before any work starts, and any adjustment for condition is agreed with you first.
- If your vehicle's condition requires additional work beyond the booked package, we will tell you first — extra work only ever happens with your approval.
- Paint correction and ceramic coating are quoted after an in-person assessment of your paint.
Memberships
- Memberships are month-to-month plans billed to your card through Stripe. Each plan covers one vehicle and includes the visits described on the plan — one Refresh per month, a Refresh every two weeks, or a Signature every two weeks — at the member rate shown when you join.
- Your membership renews automatically each month until you cancel. You can cancel or pause online anytime from your account — no phone call required. Cancellation takes effect at the end of the paid month; you keep everything already paid for.
- One unused visit rolls into the next month (one banked visit at a time). Banked visits are honored through a pause but end with cancellation.
- You can pause your plan for up to two consecutive months in any twelve-month period — billing stops and your rate is preserved.
- A first visit on a vehicle that needs more than maintenance work may be booked as a one-off detail before the plan cadence begins — we'll tell you before anything is charged.
Your vehicle
- We document your vehicle's condition with photos before and after service, for your protection and ours.
- Please remove valuables and personal items before your appointment.
- Pre-existing damage (scratches, dents, stains, wear) noted during intake remains pre-existing; detailing cleans and protects but is not body repair.
Accounts & rewards
Fennyk accounts are optional. Rewards points have no cash value, are non-transferable, and may only be redeemed toward Fennyk services. We may adjust the rewards program prospectively; earned points won't be taken away.
General
- These terms are governed by the laws of the State of Florida.
- If we update these terms, the new version will be posted here with a new effective date.
Contact
Questions about these terms or your booking:
Email: fennykteam@gmail.com
Call or text: (714) 728-2957