Privacy Policy
Fennyk Auto Spa ("Fennyk," "we," "us") is a mobile auto detailing business based in Orlando, Florida. This policy explains what information we collect when you use this website, book a service, or create an account — and how we use and protect it.
Information we collect
- Booking details. When you request a booking we collect your name, phone number, city or area, vehicle information, requested date and time, and any notes you include.
- Payment information. Deposits, membership subscriptions, and payments are processed by Stripe. Your card number goes directly to Stripe — we never see or store it. We keep records of payment amounts, status, and receipts, and — for memberships — the contact details you give Stripe at checkout (name, email, phone) together with your plan.
- Account information (optional). If you create a Fennyk account, we collect your email address and password, or — if you choose "Sign in with Google" — your name, email address, and profile picture as provided by Google. Your account also stores vehicles you save, your service history, and rewards activity.
- Service documentation. We photograph vehicle condition before and after service for your protection and ours.
- Technical basics. Our hosting and security providers log standard technical data (such as IP address) to keep the site running and prevent abuse. We do not use advertising trackers.
How we use it
- To schedule, perform, and document your detailing services.
- To send booking confirmations, receipts, and service communications by text or email.
- To operate account features: saved vehicles, service history, and rewards points.
- To protect against fraud, spam, and abuse.
Who we share it with
Only the service providers that make Fennyk work:
- Stripe — payment processing
- Neon — our database and account sign-in infrastructure
- Vercel — website hosting
- Google — only if you choose Google sign-in
We may also disclose information if required by law.
Text messages
When you book, we may text you about your booking (confirmations, arrival updates). Message and data rates may apply. You can ask us to stop texting you at any time.
Data retention & your choices
We keep service and payment records as long as needed for business and legal purposes. You can ask us at any time to see, correct, or delete the personal information we hold about you — including deleting your account — by emailing fennykteam@gmail.com.
Children
Our services and website are not directed to children under 13, and we do not knowingly collect their information.
Changes
If we update this policy, the new version will be posted here with a new effective date.
Contact
Fennyk Auto Spa · Orlando, FL
Email: fennykteam@gmail.com
Call or text: (714) 728-2957